Cancellation Policy

Last updated: June 19, 2026

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Standard Refund Policy

14+ days

Full refund

More than 14 days before check-in

7–14 days

50% refund

Between 7 and 14 days before check-in

< 7 days

No refund

Less than 7 days before check-in

How to Cancel

Contact us at: [email protected].
Provide your booking number and reason for cancellation.
Refunds are processed within 7 business days via the original payment method.

Force Majeure

In force majeure events (natural disasters, pandemic), Joy Nativo will assess each case individually and may offer rebooking or a full refund.

Host Cancellations

If a host cancels a confirmed booking, the traveler receives a full refund.
Hosts who repeatedly cancel may be removed from the platform.